Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


We only collect personal information that you voluntarily provide us, except as otherwise described below. We will not sell or rent your personal information to any third party.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.Cookies allow us to collect information such as your browser type, time spent on the website, pages visited, and other anonymous traffic data. We and our service providers may use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using our website. We also gather statistical information about the usage of the website to improve its design and functionality. Most web browsers automatically accept cookies, but they may also allow you to disable the use of cookies. Please note that if you disable cookies, certain aspects of our website may not function properly. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Collecting IP addresses is a standard practice that is done automatically by many websites. We use IP addresses for purposes such as calculating traffic data, helping diagnose server problems, and administering our website.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site or email recipients for measuring the success of our marketing campaigns and compiling statistics about the usage of our website. We may assign unique identifiers to pixel tags to associate your interaction with our online and email marketing.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, that you provide to us including:

  • First name
  • Last name
  • Shipping address
  • Billing address
  • Phone number (mobile or landline)
  • Email address
  • Phone number
  • All Phenoms account password
  • Credit or debit card number
  • Credit or debit card expiration date
  • Your order or purchase history

We refer to this information as “Order Information.”

This information is used to process your order. We may also contact you via email or regular mail to provide you with information and offers related to our products, unless you opt-out at checkout or request to opt-out as discussed in the “Access and Control of Your Personal Information” section of this Privacy Policy. You may also unsubscribe from receiving our emails by following the instructions for unsubscribing at the bottom of our emails.

If you sign up for our newsletter, we will ask for your email address, and a few general questions to help us get to know you. We use this information to provide you with information and offers related to our products. We may contact you from time to time using the email you provide, unless you request to opt-out as discussed in the “Access and Control of Your Personal Information” section of this Privacy Policy, or request to unsubscribe by following the instructions for unsubscribing at the bottom of our emails.

If you participate in a contest, sweepstakes, research study, or email survey associated with all Phenoms, we will collect basic contact information and any other information you choose to provide in connection with these activities.

If you set up an account on our website, we will ask you to provide a username and password to allow you to reuse some information for future orders, make changes to your information, and to access your order history.

With your permission, we may send text messages about our store, new products, and other brand updates. We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages. (the Messaging Service)

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and The Messaging Service.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns, advertising or retargeting.)


You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at to request access to, correct or delete any personal information that you have provided. We cannot delete your personal information unless we also delete your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: For Messaging Service Providers. We may share your information with third parties to help us provide the Messaging Service to you. We also use Google Analytics to help us understand how our customers use the Site --you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Only adults age 18 or over are permitted to use the Site. By using the Site, you agree to provide us with accurate information concerning your age or identity if we request it.


We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). This website is not directed to children under the age of 13, and we do not knowingly collect personally identifiable information from children under the age of 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website,use any of the interactive or public comment features of this Website, or provide any information about yourself to us. If we become aware that we have received personally identifiable information from a child under the age of 13, we will delete such information from our records. If you believe that we may have collected personally identifiable information from a child under the age of 13, please contact us at

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

The Site is also not intended for persons that are not residents (legally or otherwise) in the U.S.

General Data Protection Regulation (GDPR)

Although all Phenoms does not direct this website or its business to residents of the European Union, this Privacy Policy is intended to comply with the European Union’s GDPR. Residents of the European Union or countries with similar privacy laws are encouraged to contact all Phenoms customer support if they wish to exercise any of their rights pursuant to GDPR.

Links to Other Websites

Our websites may contain links to third party web sites. These linked sites are not under all Phenoms’ control and we are not responsible for the privacy practices or the contents of any such linked site, or any link contained in any linked site. We provide such links only as a convenience, and the inclusion of a link on our websites does not imply endorsement of the linked site by all Phenoms. If you provide any personal information through any such third party web site, your transaction will occur on such third party’s web site and the personal information you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a comment, please contact us by e-mail at